Frequently Asked Questions

Answers about insurance and our process

We offer several payment options to fit your individual needs:

  • Recurring payment plans - if selected, we will automatically withdraw your monthly payments from the financial institution or credit card you provide us. This method may qualify you for additional savings.
  • Direct Bill - We will mail you monthly invoices.
  • Pay in Full - Pay your premium in full, and you may receive additional savings.
  • Online payment access is available.
  • Automated phone payment service is available.
  • Mail your payment.

Each state requires a minimum amount of liability coverage to be carried on all vehicles you own. If you are financing or leasing a vehicle, the financing or leasing company will require you to also carry comprehensive and collision coverage.

What is Liability coverage?
Liability coverage pays for injuries to other people and damage to their property, which may be caused by you in an accident.
What is Comprehensive and Collision coverage?
Comprehensive and Collision coverage provide protection for your vehicle in the event of a covered accident.

To provide you with the most accurate and lowest rate, we need to know a little bit about you. We have established this online Privacy Policy so that you can understand the care with which we will treat your personal information.

Your rate could have changed for a few reasons. If you saved your quote in order to purchase at a later date, we may have revised rates in your area, which could change the price you pay for auto insurance. Another reason could be the driving records of you or others on the policy. If you have questions about your quote, please contact a representative at TrustWay.

If another vehicle is covered under another insurance policy or you are not the registered owner, you do not need to add the vehicle.

Any residents of your household age 14 or older, licensed or not, must be listed or specifically excluded from coverage.

Your privacy is important to use. Please see our Privacy Policy for complete details.

We offer a variety of discounts you may be eligible for, including discounts for being a home owner, having prior insurance and your military service.

Changes to your policy can be made by contacting one of our TrustWay respresentatives. We're available to help you at 1-833-808-7878.